1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you interact with our website, you may provide:

• Name, Email address, and Phone number
• Shipping and billing address
• Payment information (securely processed via third parties)
• Order details and communications with support
• Custom artwork, images, or logos (for personalized products)

1.2 Information Collected Automatically

When you browse our website, we automatically collect:

• IP address, browser type, and device information
• Pages viewed and time spent on each page
• Referring URLs and click behavior
• Cookies and tracking technologies

1.3 Information from Third Parties

We may receive information from payment processors (fraud checks), shipping carriers (UPS/USPS updates), advertising platforms, and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Produce customized products using your uploaded artwork
• Provide order updates and shipping notifications
• Improve website performance and customer service
• Prevent fraudulent activities
• Deliver marketing communications (you may unsubscribe at any time)

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties necessary to operate our business, such as:

• Payment processors (to complete your purchase)
• Shipping carriers (UPS, USPS)
• Fraud prevention services
• Marketing and analytics partners (e.g., Google Analytics, Meta Pixel)

4. Personalized / Custom Orders

If you submit artwork, images, or logos to personalize a product:

• We store these files solely to produce your order.
• They will never be shared publicly.
• They may be securely archived for reorders or customer support.
• Customized products are not eligible for returns unless defective.

5. Cookies & Tracking Technologies

We use cookies and pixels to improve website functionality, analyze browsing behavior, and provide personalized ads. You can manage your cookie preferences through your browser settings.

6. Your Rights (CCPA/CPRA – California Privacy Laws)

If you are a resident of California or protected jurisdictions, you have the following rights:

• Right to Know: Request access to the personal information we collected.
• Right to Delete: Request deletion of your personal information (with some exceptions).
• Right to Correct: Request corrections to inaccurate information.
• Right to Opt-Out: Opt out of sharing information for targeted advertising.
• Right to Non-Discrimination: We will not deny services based on your privacy choices.

7. Data Security

We implement strong security measures including SSL/TLS encryption and secure payment processing. However, no online system is 100% secure, and information is shared at your own risk.

8. Data Retention

We retain your information only as long as necessary to fulfill orders, meet legal obligations, and resolve disputes. Artwork for customized products may be stored longer for reorders unless removal is requested.

9. Children’s Privacy

We do not knowingly collect data from children under 13 years old. If you believe your child has provided personal information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect once posted on our website. We encourage you to review this page periodically.